Privacy Policy

1. Introduction

This Privacy Policy explains how Diamond Beach Resort collects, uses, discloses, and safeguards your personal information when you visit our website, make a reservation, or stay at our resort.

By using our services, you consent to the data practices described in this policy. We may update this policy periodically, and we encourage you to review it regularly for any changes.

2. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

• Contact information (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Reservation details (dates of stay, room preferences, special requests)
• Identity verification information (passport or ID details for international guests)
• Demographic information (nationality, language preferences)
• Communication preferences and feedback
• Information provided when you communicate with us

We may also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Device information
• Browsing behavior and preferences
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your reservations
• Providing and improving our services
• Personalizing your experience
• Communicating with you about your stay
• Processing payments
• Sending marketing communications (with your consent)
• Analyzing usage patterns to improve our website and services
• Complying with legal obligations
• Resolving disputes and troubleshooting problems

4. Information Sharing and Disclosure

We may share your personal information with:

• Service providers who perform services on our behalf (payment processors, IT service providers, etc.)
• Business partners with whom we offer co-branded services or joint marketing activities (with your consent)
• Legal authorities when required by law or to protect our rights
• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Objecting to our processing of your information
• Requesting restriction of processing
• Data portability
• Withdrawing consent (where processing is based on consent)

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience on our website.

You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

8. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries other than the one in which you reside. We ensure that appropriate safeguards are in place to protect your information when transferred internationally.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.